What discounts can I find on the Crocs website?
Check out the sale section for up to 50% off. Holiday sales offer big discounts throughout the year.
Also, sign up and save. Get the best discounts from Crocs directly to your inbox by signing up for emails. Additionally, follow Crocs on Facebook, Twitter, Instagram, and Pinterest for competitions, special offers, and footwear inspiration.
How much does shipping cost?
Make the most of free shipping on orders over $44.99. Standard flat rate economy shipping is $6.99. Alternatively, opt for standard ground and express shipping options (see website for costs). Delivery times may vary.
What payment methods can I use at Crocs?
Crocs accept Visa, MasterCard, American Express, Discover, JCB, PayPal, and ApplePay. They do not accept gift cards.
Can I pay for my order in installments?
Crocs offer customers the option to pay for an order in four installments via AfterPay.
Select this option at the checkout and set up your account. Additional eligibility criteria apply to AfterPay purchases. Late fees may apply. See further information and terms and conditions on the Crocs website.
Where is my nearest Crocs store?
You can find Crocs stores across the US. To find your nearest, visit the ‘Store Location’ page. Here you can view contact details, opening hours, and directions of your local store.
What is the return policy?
Customers can return items for free (unworn and unwashed) within 45 days. Refunds are processed back to the original payment method within 10-14 days of Crocs receiving returned items.
See more details of the website’s returns policy, including pre-paid label and packing slip for delivery. Alternatively, take steps to return your products to a local store.
You cannot get a refund or exchange on items marked ‘Final Sale.’
Can I cancel an order or edit my order?
You can’t change an order once it is placed (there is a 30-minute grace period if you need to cancel). After this time, you cannot return any unwanted orders as per the Crocs returns policy. Order placed using a Crocs gift card cannot be canceled. See website for T&Cs.
How do I track my order?
Track orders via your account. Sign in to view your order history and tracking details. Alternatively, visit the ‘Order Status’ page found at the bottom of the homepage. Enter your order number and billing last name to display tracking information.
Do Crocs purchases come with a warranty?
A 90-day warranty covers crocs products (terms and conditions apply).
How many promo codes can I use at the checkout?
Use one promo or coupon code per order. Apply the code in the ‘Promo or Coupon Code’ field in the cart before checking out. Exclusions apply, and discount codes may have a time limit. Always check before entering these codes.
How can I make sure that my Crocs fit right?
Check out the Crocs Size Chart for information on sizing. Sizing information is available for women’s, men’s, kids’, and unisex footwear.
Can I buy a Crocs gift card?
Yes. Gift cards come in the form of an e-gift or physical card. Use both types of gift cards online or in-store.
What are the benefits of joining the Crocs Club?
Join Crocs Club to get 25% off when you register. Members enjoy first looks at new collections, exclusive discounts, and early sale access. Plus, there are shipping offers throughout the year.
Do students receive a discount at Crocs?
Students get an extra 25% off Crocs purchases with StudentBeans. Register your details and verify student status with StudentBeans to access the discount.
Can I recycle Crocs shoes?
Yes. Crocs are partnered with Soles4Shoes to provide the opportunity to recycle lightly worn Crocs shoes. This scheme donates shoes to people in need. See the website for details on how to recycle your Crocs.
How can I contact Crocs if I have an issue with my order?
Visit the Crocs Customer Service or FAQs for common query information. Sign up for a Crocs account to access order information and tracking details. If you need to speak to someone, contact Crocs by phone or email. Alternatively, connect with the customer service team via the live chat feature.