Do I have to buy in bulk, or can I buy just one item?
As DHgate is primarily for businesses to buy and resell, most of the items are available in bulk. In some cases, however, you can buy 1 lot of a particular product, but it will depend on the item.
How can I be sure that my purchases are safe?
DHgate offers buyer protection by ensuring that your transactions are safe. They are PCI-DSS certified which ensures the security of your card and DHgate also operate by holding your payment until you’ve confirmed receipt of the product. The company also provides a system for you to set up a dispute if you experience any problems with the seller.
How can I access more savings through DHgate?
One of the best ways to get additional deals is by downloading the DHgate app where you’ll have access to app-exclusive prices and coupons. The main website also contains a page with the latest flash deals and discounted items. If you visit the ‘Coupon Center’, you can also browse through a range of coupon deals and promos.
For additional savings, DHgate’s coupons and promo codes from Goodshop.com can also be used to help you get the best deal possible. Get access to deals ranging from $1 off when you spend $10, or 50% off selected products.
Is there a way to locate the best-recommended products on DHgate.com?
There are several ways to find the best products and sellers on DHgate.com. Visit their Superior Sellers page if you’re keen to buy from trusted sellers who are known to provide quality service and products. Each product also has a star rating and review system so you can read feedback from previous buyers. In addition, DHgate features a list of recommended items on the front page of their site.
Can I shop for products from specific brands or countries?
DHgate’s website makes it easy to search for products from sellers and brands in different countries worldwide. By clicking on the product or category you’re interested in, DHgate provides numerous filters that you can apply to narrow your search results. You can also refine by price, shipping location, language, and more, depending on the specific features of the product.
Is it easy to cancel an order?
If you decide that you no longer need an order, you can do so by contacting the seller directly. In cases where a seller insists on shipping the item despite your request for cancellation, or if the item was shipped, but you haven’t received it, there is a 10-day cancellation policy through which you can open a dispute and DHgate will mediate a solution for you. Information on their cancellation policy can be found at the bottom of their website.
How do I open a dispute?
If you have experienced a problem with an order and have not been able to resolve the issue with the seller, you can easily open a dispute by going through your DHgate account and opening existing orders. The Resolution Center section of the website outlines detailed information about how to open a dispute and the processes involved. You can also visit the customer service page to click on their ‘Dispute Zone FAQ’ section, which includes common questions and answers about the dispute process.
How does dropshipping work?
DHgate recommends that you find a reputable wholesaler and that you sample products first before you start dropshipping. There is a page on their website devoted to dropshipping products, but they suggest that you get to know the products first as this can affect the quality of your business. For example, take note of how long the sample items took to get to you and whether the items were safely packaged. For more information, check out their Drop shipping page or go to their Help section for additional pointers on how to successfully dropship.
How do I contact DHgate if I have a question or query?
You can easily contact a helpful member of staff by clicking on the customer service section of their website. The most recommended means of communicating is via their web chat, which is open 24 hours a day, 7 days a week. You can also contact them via their Facebook page.