Are there any benefits to signing up to receive emails?
Yes. By registering for the first time for Kay Jewelers’ emails, subscribe and save by having $25 knocked off your first $99 purchase. Enter your email address and hit ‘Sign Up and Save.’
How can I save extra at Kay Jewelers?
Use coupons and discount codes with any purchase, as found at Goodshop.com, as well as browsing the site for any daily deals that can provide a discount code. Also, there may be clearance events online, which means extra savings if you shop clearance items.
I need advice for my jewelry purchase. What do I do?
Kay Jewelers offers a virtual consultation service where you can receive live advice at the time of your browsing and purchasing. Or, you can book a chat consultation appointment in advance to discuss your jewelry requirements online. Experts are there to help and offer guidance based on what you’re looking to buy.
Can I buy jewelry items on finance?
Kay Jewelers offers flexible finance options for purchases and provides three main options: The Long Live Love Credit Card, Lease to Own, and Affirm Financing.
You can base the best one for you on your needs, preferences, and credit limit.
What are my payment options for buying through the website?
You can make purchases online using all major credit cards, or you can apply for finance options, as listed above. Also, use gift cards or voucher codes for purchases.
How do I find the best deals at Kay Jewelers?
Check the website at the time of purchase for any deals running at the moment. Also, check the clearance section of the website for discounted items. If you live nearby a Kay Outlet store, make the most of further savings on items.
Use discount coupons found at Goodshop.com to maximize your savings and apply them to your purchases. Check back in with the website regularly for sales.
How do I get my jewelry repaired or maintained?
You can take any jewelry into a Kay Jewelers store for inspection, advice, or repair. Staff will provide a quote for the repair to help make your decision and an expected time frame for the repair (usually within six months).
Also, set up regular cleaning and maintenance for your jewelry items.
Can I get free shipping?
Yes, standard delivery is free with any Kay Jewelers purchase and usually arrives within three days.
How can I make sure my jewelry stays in its best condition?
Always take care when wearing your jewelry. Also, take your jewelry item into any Kay Jewelers store for inspection every six months to make sure your jewelry item is always cared for correctly.
Also, arrange for routine maintenance every few years.
Can I care for my jewelry at home?
Yes, but how to do this successfully depends on the type of metal and other features. Use jewelry cleaning wipes to care for your jewelry and find detailed advice on jewelry care here in this article: https://www.kay.com/jewelry-cleaning.
Store your jewelry at home safely and out of direct sunlight.
What if I would like extra protection for my items?
You’re always welcome to purchase extra protection and warranty for your jewelry items. Kay Jewelers offers additional warranty through their Extended Service Plan or Jewelry Replacement Plan.
Can I return my jewelry?
If you’re not happy with your purchase, you can return your order up to 30 days after your original order’s shipment date. You can do this by either taking your item to one of the Kay Jewelers stores or through an online process.
When can I expect a refund after my return?
After inspection, expect a refund to your original payment method within three weeks of the return, minus the delivery charge.