Can I receive a quote for an order with Paper Mart?
Yes, you can receive a customized quote for your packaging needs by entering all the information into the website form.
Can I receive custom items?
Yes, you can receive custom boxes, bags, and labels. Just click on their relevant links on the website.
How do I contact Paper Mart?
The best way to contact Paper Mart is by phone, email, or Live Chat feature.
714.787.4900 (6:00 am to 5:00 pm)
800.745.8800 (9:00 am to 4:30 pm)
Customer care email: [email protected]
2164 N. Batavia Street
Orange, CA 92865
How do I use Live Chat?
Click the Live Chat option from the bottom of the page or the message icon in the corner, and speak to their team Monday to Friday, 6:00 am to 4:45 pm.
If Live Chat isn’t available during your browsing hours, leave a message using the same communication box to receive a reply once a representative has received your message and when Live Chat is active.
Can I track my order?
Yes, an order you have placed can be tracked through your account. Create an account at the time of order, and you can log back in at any time to check the status of it.
Can I reorder the same items?
Yes. You can do this through your account by checking your order history and reordering the same items you have had before.
All your previous orders will be listed in your account to view at any time.
I have a specific item in mind. How do I find it on the website?
You can use the search box to type in your query, browse the supplied categories or contact Paper Mart for specific item queries.
How do I sign in to my Paper Mart account?
There are a few ways you can do this. You can sign in to your account using your email address and password, or you can sign in using your Facebook or Google account.
Click the applicable icon if you’d like to sign in using Facebook or Google.
Can I follow Paper Mart on social media?
Yes. Paper Mart is active on Facebook, Pinterest, and Instagram.
Does Paper Mart make donations?
Paper Mart supports local SoCal nonprofit organizations. If you’d like to know more about product donation, you can email [email protected].
You can pick up product donations at the store location.
How do I unsubscribe from Paper Mart emails?
You have the option to unsubscribe at any time. Select the ‘unsubscribe’ button from the bottom of any email you receive.
Also, contact Paper Mart directly and request to unsubscribe. You will need to provide your relevant email address.
Where Can I Ship my Order?
Paper Mart offers shopping to all US addresses and territories, including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau, and the US Virgin Islands.
Also, shipping to Canada is available (though this may incur taxes, customs, or extra fees).
What are my payment options when ordering with Paper Mart?
Use the following payment methods when making a purchase:
Discover or Novus
Check or money order (only for prepaid orders)
Account payments with a Net 20 Account
Can I change or cancel my order?
Change or cancel it before the processing stage has begun. You can do this by calling 800-745-8800 and choosing extension two to speak to the Customer Care team. You will need to provide your account number to do this.
Processed orders cannot be changed or canceled.