How Can I Apply a Discount or Online Code?
Click your cart, enter your promotional code in the promo code section, and click apply. The site will deduct the discount from the order total. Be aware all promotional codes are case sensitive.
Can I Download a PetSmart App?
You sure can. Download the free PetSmart App onto an iOS or Android device. Get it on Google Play or the App Store to start using the app today. Book pet services, manage your account and receive special offers, all at the touch of a button.
Why Sign-up for PetSmart Messages?
Once you have signed up for PetSmart Messages, receive sales notifications, offers, and cool content straight to your smartphone. Subscribe by texting Treats to 408408. Messaging and data rates may apply. Visit PetSmart’s Mobile Messages section for more information.
What Payment Methods Can I Use?
PetSmart accepts all major credit cards, such as:
Also, pay for an order via PayPal or a PetSmart gift card.
Can I Pick-Up an Online Order In-Store?
You will be happy to learn you can order pet supplies online and pick them up at your local PetSmart store. After adding products to your cart, select ‘in-store pick-up’ and choose your preferred store.
You will receive an email once you have placed an order, another when it is ready for pick-up, and a third email after you have collected it from a store. Don’t forget to bring an email confirmation and a valid government-issued ID.
What Shipping Methods Are There?
PetSmart can provide the following three shipping methods for customers across their 48 contiguous United States:
Standard shipping – 2-3 days
Guaranteed 2-day shipping
Guaranteed next-day shipping
Customers from Hawaii and Alaska can choose either Second Day (2-3 business days) or US postal service shipping methods.
Will PetSmart Price Match Their Products?
Yes. Petsmart.com can match any of their online competitors’ everyday prices for identical, in-stock products. However, they cannot price match sales prices or auction, discount, or closeout sites.
What is PetSmart’s Return Policy?
If you are unhappy with a product ordered online, PetSmart is happy to refund an item in its original packaging, but they will deduct shipping and handling fees. However, they cannot return or exchange prescription medications. Return an item in-store or by mail, and receipts are valid for 60 days from the purchase date.
How Can I Get in Touch with PetSmart?
If you have a question or feedback for PetSmart, contact their customer service team on 1-888-839-9638. Alternatively, send them a message via their Contact Us page.