How do I use coupon or discount codes?
Goodshop has a range of coupon codes for use on Sole Society purchases. Check back regularly for the latest deals, and also make sure to browse the official website for the latest on deal codes, or clearance bargains.
Are Sole Society products true to size?
As with any online order, always be sure to check the specific sizing information relevant to your product using the supplied size guide and table. It’s also important to understand how sizes can vary dependent on the style of footwear, such as an open-toe sandal compared to a thick boot.
Sole Society provides a size conversion chart on its website, which supplies UK and Euro sizes as an alternative to the US size. Sole Society does recommend that consumers go half a size up for larger footwear, such as boots.
Are there any Sole Society stores?
Sole Society operates under DSW, which means you can visit any DSW store to browse and shop for Sole Society footwear and accessories. Sole Society items are also available in many retail stores.
Does Sole Society accept returns?
Yes, you can return any item under the return policy guidelines.
What is the return policy?
You can return your item to any DSW store or using an online return. Simply take your item for a refund within a store or print a returns label from your purchase website to return the item via online and post means.
Does Sole Society offer an exchange instead of a refund?
Yes, you can exchange any item purchased if you would rather receive a replacement item instead of a refund, but this can only be done for items purchased in-store. Exchanges can then be made in-store by taking your item back to the store or purchase.
Are there any exceptions for returns or exchanges?
Any items which were purchased under a ‘Final Sale’ label, unfortunately, cannot be refunded or exchanged following the purchase.
Exchanges cannot be made for online purchases (only for in-store purchases). Instead, you will have to place a new online order for the item you want to receive, and then issue a return and refund for the item you would like to exchange.
My shoes don’t fit. What do I do?
If you have ordered a pair of shoes in a size which doesn’t fit, you can exchange your item for an alternative size if you made the purchase in-store, or you can place a new order for a different size and receive a refund for your original item.
How long does it take to receive a refund?
It will take around 15 days for your refund or credit amount to clear.
How long will it take for my order to be processed?
Orders take 1-2 business days to be processed before official dispatch.
Where does Sole Society ship to?
All Sole Society orders placed online can be shipped to addresses within the USA, and also Puerto Rico. Orders cannot be shipped to addresses outside these areas, and also cannot be shipped to PO Box addresses.
How long will it take for me to receive my order?
Shipping times vary depending on the shipping service you choose. With standard shipping, you can expect a 7-10-day lead time. If you pay for a faster shipping service, this can be on a 2-3-day basis.
Why isn’t there an official Sole Society store?
The Sole Society brand operates in many footwear and clothing store outlets rather than having its own standalone store. This means you can find many great Sole Society designs and bargains in top stores, such as DSW.
How do I contact Sole Society?
Sole Society’s customer service team is available via live chat, email or telephone.
Where are Sole Society products designed and made?
All Sole Society items are designed in California, USA, and made in China. The company uses the best manufacturing techniques always to ensure quality at its best, affordable prices.
Does Sole Society charge sales tax?
Sales tax will always be calculated at the point of order, based on your state address. You can find details of the specific states under the details page on the website when placing your order. Sales tax calculation can fluctuate all the time based on regular changes and will be displayed and charged accordingly to the same card used for purchase.