How Can I Sign-Up for The Stitchery VIP Club?
Customers can sign-up to become a Stitchery VIP member after the checkout.
Why Subscribe to The Stitchery’s Mailing List?
After you have subscribed to The Stitchery’s mailing list, you will receive the latest special offers, discounts, and sales announcements in your inbox.
How Can I Save Money at The Stitchery?
Visit The Stitchery’s sale section to secure high-quality products at a discounted price. Also, you could save money by using one of the various promo codes, deals, and discounts available at goodshop.com. You can earn cashback on each order, too.
How Do I Request a Free Catalog?
Click the Free Catalog link located at the bottom of The Stitchery’s website to request a free copy. It will include the latest products you can find at The Stitchery, which you can browse at your leisure.
How Can I Unsubscribe from The Stitchery’s Catalog Mailing List?
If you would no longer like to receive a free monthly catalog from The Stitchery, contact its team to unsubscribe from the mailing list. It may take between four to six weeks to process your request, and you may receive at least one more catalog during this time.
How Much is Shipping?
Customers spending more than $35 at The Stitchery can secure a $5.99 flat-rate shipping fee.
What is the Standard Shipping Time Length?
Standard shipping will take three to five business days for Eastern and Central time zones. If you’re ordering to a Mountain or Pacific time zone, standard shipping may take between five to seven business days.
Is Expedited Shipping Available?
You can receive an order at a faster rate by selecting one of the following expedited shipping options at the checkout:
Rush Service
2nd-Day Express
Next Day Service
Is International Shipping Available?
Yes. The Stitchery can ship orders to countries across the world. However, international customers will need to pay a standard shipping rate and a $75 surcharge. Also, overseas customers may incur duty, taxes, and brokerage fees. The Stitchery advises customers to contact their local Customs Office before placing an order.
How Can I Track My Order?
Visit The Stitchery’s Order Status page to track your package. You must enter your order number and last name to review the status.
Can I Return or Exchange an Order?
The Stitchery provides its customers with a 100% satisfaction guarantee. If you’re unhappy with a purchase, you can return or exchange an item. Alternatively, receive some store credit to spend on the website in the future. To return an item, you must complete the form provided on the back of your invoice and send the package to this address:
Littleton Return Center
3 Distribution Center Circle
Littleton, MA 0146
The Stitchery recommends customers return a package insured by either U.S. Mail or UPS for their protection.
Can I Place an Order Over the Phone?
Yes. If you don’t want to order a product online, you can call 1-800-388-9662 to purchase one or more products. Ensure you have your credit card information and the completed order form when calling The Stitchery. Customers paying with a credit card can place an order via the following toll-free fax number: 1-800-866-3235.
Can I Follow The Stitchery on Social Media?
You can follow The Stitchery on Facebook and Twitter to stay updated on the latest cross-stitch, needlepoint, and embroidery products, news, and special offers.
How Can I Contact The Stitchery?
If you would like to talk to The Stitchery’s customer service team, you can give them a call on 1-877-758-6946 or mail:
P.O. Box 3332
Chelmsford, MA 01824-0932
Alternatively, you can submit a question to the team via the online form on The Stitchery’s Contact Us page.