How do I donate to a cause using my ticket purchase with StubHub?
You can use Goodshop to grab your donation code so that you can make a 2% donation with any valid ticket purchase to a cause of your choice.
I’m unable to attend an event I have booked. What do I do with my ticket?
You can sell your ticket if you’re unable to attend your booked event.
Can I sell my ticket through StubHub?
Yes, you can. If you’re unable to attend an event or want to sell your ticket, StubHub enables you to sell your ticket through their service.
How do I sell my ticket through StubHub?
You can list your tickets on the StubHub community. Following a successful purchase, usually within 5-8 days, you will receive your money.
If you have any questions about selling your tickets, or if you want to check on an active selling status, check the support page or speak to StubHub customer services.
Can I get a refund with StubHub?
Using StubHub’s price promise, you can receive a full refund if a canceled event occurs or if your tickets don’t work/are invalid.
How do I keep track of the latest coupons or deals?
Always check back in with Goodshop.com for the latest deals to apply to any StubHub purchase.
I live outside of the US. Can I still use StubHub?
Yes, StubHub provides tickets worldwide, so any resident outside of the USA can still purchase tickets.
Can I sell my tickets to countries outside of the US?
Yes, you can sell your tickets worldwide, too. After listing your tickets, any available buyer from any applicable country can purchase the tickets you have listed.
I have questions. What do I do?
StubHub has an online community to answer posts and questions. You can browse this community through the website, where you may find the answer to your query.
If you cannot find the answer you’re looking for in the community, contact StubHub customer services to take your query further.
How will I know if my event has been canceled or rescheduled?
You will always be informed if there has been any change to an event you have booked. You will receive an email from Stubhub with official details and any changes you need to know.
For canceled events, you can choose your preferred refund option. If a rescheduled event affects your ticket, a notification will alert you of this change. You can then peruse your next options, such as agreeing to the rescheduling or seeking to sell your tickets if you cannot attend.
My event has been canceled or rescheduled. What do I do?
When you receive your notification email, look at your options for what to do next. Whether it is a canceled event or a rescheduled one affects what you do.
For rescheduled events that you cannot attend, you can list your tickets to sell through StubHub to receive your refund amount. This will provide event tickets to another buyer who would like to attend the event on the new date.
StubHub offers full support with any ticket listing and selling, so contact them at any time for help.
How do I check the status of my event?
If you want to keep track of an upcoming event, check the status of it any time through your StubHub account. Click on the My Tickets option to display the details.
This means you can keep track of any events which you believe might be rescheduled or postponed, or just for peace of mind that they are still on track and the same as your original booking information.