A Message from Ticketmaster
Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with federal, state and local officials in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they determine how best to proceed with the thousands of events they have on the horizon.
First and foremost, our primary concern is the health and well-being of fans, our clients and our employees. While some events will unfortunately need to be canceled, we are currently focused on working with event owners to determine how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.
What happens if my event was cancelled?
If your event was canceled, there’s nothing you need to do. It’s Ticketmaster’s standing policy to automatically refund the full cost of the ticket and fees to the original purchaser’s credit card.
What happens if my event was rescheduled?
If your event was rescheduled, we are working with the event organizer to identify new dates, and we will contact you as soon as we have confirmation. At that time, if you have any questions or concerns, you’ll be able to reach out to Ticketmaster Fan Support for assistance. If your event’s organizer is offering refunds for a rescheduled event, this option will be visible under the event in your Ticketmaster account.
What are my options if I’m unable to attend my event?
If your event was not canceled and you are unable to attend, as always, you can consider selling your tickets to other fans on our safe and simple Ticketmaster resale marketplace (for applicable events).