**How much does the shipping cost? **
Get free standard shipping when you spend over $49 (or $25 or more on Vitacost or select brand products). You can choose same-day shipping on most orders placed before 1:00 pm.
You can opt for international shipping to over 160 countries (exclusions apply). Visit the Vitacost for more details on shipping rates, import restrictions, and delivery options for your country.
What payment methods can I use at Vitacost?
Vitacost accepts all major debit and credit cards, including Visa, MasterCard, American Express, Discover, JCB, PayPal, and Chase Pay.
Can I set up an auto-ship subscription?
You can schedule automatic delivery on selected orders. The bonus is that customers save 10% on bonus brands using the Set & Save option. To access this, you must create an account. You can then view this on your account dashboard.
What’s the Vitacost return policy?
At present, Vitacost does not accept returns on any orders. Refunds or a replacement can be requested if you are not satisfied with your order. However, you only have 60 days from the day of receiving the product to request this. See website for T&Cs.
Can I cancel an order or edit my order?
You can cancel or edit your order within a short time frame (15 minutes after checking out) if you have a Vitacost account. After this time, you cannot edit or cancel orders. If you check out as a guest, you cannot cancel your order. Also, you cannot add items to an order already placed.
How do I track my order?
Track orders via your Vitacost account. In your dashboard, tracking details are shown with an approximate delivery date. Alternatively, visit the ‘Track My Order’ page and enter the order number and billing zip code or search by email/phone and zip code.
How do I sign up for a Vitacost account?
It’s free to register your details on Vitacost. Go to ‘My Account’ on the homepage to create an account. The benefits of registering include speedy checkout, personalized savings, access to the Promo Pocket, and automatic delivery options.
Do I need an account to shop at Vitacost?
No. Customers can purchase products using the Guest Checkout option. However, you cannot cancel orders with this option.
I can’t find what I’m looking for, can I request it?
The company stocks thousands of products, all from top health and wellness brands. If you can’t find what you’re looking for, head to the ‘Request a Product’ page to send your suggestion. Vitacost continually update their product pages, so check out the New Arrivals category for the latest stock.
How many promo codes can I use at once?
Vitacost provides the option to combine promo codes to enjoy more savings. Note, not all codes can be combined, and product/brand exclusions apply. Some promo codes have one-time use and expiration dates. See the website for T&Cs.
Does Vitacost have an app?
Yes. Get savings in the palm of your hand and shop directly from your mobile. Download the app from the Apple Store or Google Play Store and enjoy special promotions, one-touch PayPal login, instant access to your account details, and list builder features.
What is Promo Pocket?
Promo Pocket is a digital coupon wallet. You can use this to save money on Vitacost products. Coupons and promo codes are held here for future use.
Can I get a discount on bulk buys?
Vitacost does not offer wholesale discounts on bulk orders at present.
Can I get more offers by signing up for their mailing list?
Sign up for Vitacost emails and get 20% off your first order. Subscribers get exclusive offers, free shipping events, and information on the latest products. Also, follow Vitacost on Facebook, Twitter, Instagram, Pinterest for special offers.
How can I contact Vitacost if I have an issue with my order?
If you have a query on your order, visit Vitacost FAQs and the customer service section for more information. Additionally, contact customer services by phone between the hours of 8:00 am and 7:00 pm. Alternatively, you can email them at any time to receive a response within 48 hours.