How long do the sales run for?
Brylane Home has a variety of sales and discounts all the time. To stay up to date with the latest clearance sales or deals, always check the website for the latest information.
How do I contact customer service?
You can call or email customer services using the information displayed on their website, under the Customer Services tab.
Can I buy seasonal home décor at Brylane Home?
Yes, the store has a very well laid out category system for all seasons, meaning you can easily find what you’re looking for under the Seasonal tab. This includes Thanksgiving, Halloween, and Christmas, so you can even find your perfect Christmas tree at Brylane Home!
Can I order from the catalog?
You can easily shop online for an item you have seen in the catalog by entering the item number into the search box on the website. The item number should be displayed clearly on the catalog product page.
If you still can’t find what you’re looking for using the catalog product information, then you can contact Brylane Home customer services to discuss what you are looking for.
What happens if an item is missing from my order?
By placing an order online, you can check your account and order status any time through the website. This will tell you if a missing item is back-ordered or delayed. You can check this first just to ensure that your order has been registered and is simply delayed. You can also check the packing slip included in your package to ensure that the item is actually listed.
If your item is missing from the packing list and not showing under your order account, then you can contact the customer services team by telephone to discuss.
Can I buy items in different colors or sizes?
Brylane Home stocks an extensive range of items, and with furniture pieces in particular, there will be options for various colors to suit your tastes. In order to browse the selection of available styles, colors, and sizes, click on your intended product and see which alternative options are available, which will be listed on the main product screen.
The color I want isn’t available. What do I do?
Certain colors may be out of stock or due at a certain date, so be sure to check back regularly if your preferred color isn’t currently in stock. Or, you can contact customer services to ask if a certain color is going to be available and when.
Can I find Plus Size options at Brylane Home?
Yes, Brylane Home have a specific Plus Size Living category for those looking for larger sizes, such as wider or taller seating. They also stock necessities for the home for those looking for movement support, such as bathroom aids and supportive pillows. A variety of home health products are also available to encourage a comfortable lifestyle, such as compression wraps. All bedsheets can be supplied in oversized options, too.
Can I change the color or size of my order?
If your order has already been processed, then, unfortunately, the color and size cannot be changed. Instead, you can cancel your order and place a new order for the correct color and size. You can do this by contacting the customer services team and ensuring your original order is canceled, and discussing your new color and size requirements.
How will I be charged for shipping?
Brylane Home’s shipping charges are based on the total amount of your order. Therefore, if you have a large order quantity which is more expensive due to larger furniture items, or high in quantity, you will be charged more for shipping.
All shipping and handling fees can be found on their website under the shipping information tab.
What is the most I will be charged for shipping?
The most you will be charged for shipping is $19.99 for any order equating to $149.01 or over.
Can I purchase a gift card?
Yes, you can. Gift cards for Brylane Home make the perfect gift. These can be purchased online or via phone, with the amount of your choice (up to $200), and delivered to the address of your choice.