Will JCPenney Match a Competitor’s Online and In-Store Prices?
JCPenney prides itself on the lowest price guarantee in place. If you find the same product at another retailer’s online or physical store for a lower price, they promise to match it. However, a competitor must have the product in stock.
The only exceptions are third-party sellers and marketplaces, such as auction and deal websites. The price match includes products sold by Amazon.com but not from third-party sellers on Amazon.com.
Can I Receive a Price Match Promise on Black Friday?
Yes, the price match promise is available 365 days a year and includes Black Friday.
Can I Use Coupon Codes on a Price Match?
Yes, you can use a coupon code on a price match. It could help you secure a product from a top brand at an affordable price.
Why Join the JCPenney Rewards Program?
The JCPenney rewards program offers various benefits to members, such as a gift on your birthday and a $10 reward when you earn 200 points.
Also, receive additional offers throughout the year, such as bonus points, percentage off coupons, and dollar off coupons. However, your membership level will determine the deals you will receive.
When Will I Receive the $10 Membership Reward?
Once you have earned 200 points on the JCPenney website, receive a $10 reward within one week.
Why Sign-up for Email and Mobile Alerts?
Be the first to know about clearance sales and the latest brands added to the store. Email and mobile subscribers can stay updated on the latest news, products, and deals available both in-store and online.
Visit the ‘Get Connected’ section of JCP.com to subscribe to email and mobile alerts. You’re free to unsubscribe if the alerts don’t match your needs or interest.
What Delivery Options Are There?
JCPenney currently provides four delivery options. If you would like to ship an order to your address, standard delivery can take between 7 to 9 business days. Also, receive free shipping if it is $75 or more.
Alternatively, enjoy premium, express, and expedited delivery options for a higher fee.
Can I Pick Up an Online Order In-Store?
Yes. Request to ship an order to your local JCPenney store or an express center. Store delivery is free, and your order should be available for pick-up within 4 to 7 business days. However, you must bring your payment card with you as proof of identity.
How Do I Track An Order?
Visit the ‘Track My Order’ page on the JCPenney website. Enter your order number and phone number to find and track your order. Also, sign-in to your JCP.com account to review your order history.
Can I Buy JCPenney Gift Cards?
JCPenney can mail a gift card to your chosen recipient’s address, or you have the option to send or print them an e-gift card. Also, they can check the gift card balance on the website.
What Payment Methods Can I Use?
JCPenney accepts all major credit cards, such as Visa, Mastercard, American Express, and Discover. Also, pay via PayPal or by using your JCPenney gift card or e-gift card.
What is JCPenney’s Return Policy?
JCPenney stores and JCP.com are happy to accept product returns in their original condition.
If you are unhappy with a product or it no longer matches your needs, return an item to a store to receive a full refund or credit.
To return an item by mail, complete the return form included in your invoice and mail the product back to JCPenney. However, customers must pay the return postage, and it could take up to 4 weeks to credit your account.
Can I Follow JCP on Social Media?
Follow JCPenney on Twitter, Instagram, Facebook, Pinterest, and YouTube to stay updated on the latest news, products, and offers.
How Do I Contact JCPenney?
If you have a question or concern, contact JCPenney by emailing [email protected] Alternatively, call 1-800-322-1189. If you are on Twitter, reach out to their support team by tweeting @askJCP.