Can Joe’s New Balance deliver to my area?
Joe’s New Balance has a licensing restriction that does not allow them to ship orders internationally. If you live within the United States, Joe’s New Balance will send your order to your area; otherwise, you must order on New Balance’s corporate website.
If you live in Australia, New Zealand, the United Kingdom, or Hong Kong, Joe’s New Balance will be able to fulfill your order.
Does Joe’s New Balance offer free delivery?
Free shipping applies to standard UPS Ground Shipping, but Joe’s New Balance does reserve the right to change deals and offers without prior notice.
Also, Joe’s New Balance waits 72 hours before handling all packages delivered to their warehouse to protect their associates from COVID-19. Therefore, there might be a delay in processing your return.
Does Joe’s New Balance have a refer a friend program?
Joe’s New Balance does not have a refer a friend program or an affiliate scheme, but they do offer excellent prices across their store, so you are bound to find something that suits both you and your friends.
Should I download the Joe’s New Balance app?
Joe’s New Balance does not have an app for their store currently. The best place to buy your products is on the website. However, follow the company on social media to keep an eye out for updates on whether an app will become available in the future.
How can I contact Joe’s New Balance?
Contact Joe’s New Balance via their customer care telephone number on (866) 590-4965 between the hours of 9:00 am and 6:00 pm, ET time. Users may call or text the number with customer care inquiries.
Joe’s New Balance is closed over the weekend, and so you are unlikely to get a reply after 6:00 pm on Friday.
Send returns back to:
Joe’s New Balance Outlet
13600 Shoreline Dr.
Earth City, MO 63045
Call the team via the telephone for additional help. Still, Joe’s New Balance does have an excellent help center on their website; you will be able to find answers to many of your questions on their help pages and learn all about their shipping and return policies.
Along with help regarding shipping and purchasing, the help pages also contain tips and product information such as sizing charts, which will help many customers.